Return and Refund Policy

Last Updated 1/11/2024

Thanks for purchasing our products at themissingpin.com operated by The Missing Pin (TMP, The Missing Pin Company).

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. Buyer is responsible for return postage. The product must be in the same condition that you receive it and undamaged in any way. 

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 7 calendar days have passed, you will not be eligible for a refund. 

If anything is unclear or you have more questions feel free to contact our customer support team.